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A 30ish-minute presentation by Dr. Jason Taylor about advising and the core at Regis University. Used to prepare students to look at their first-semester schedule, and…
Summer Advising Tutorial_June 2024_Jason Taylor…
From Martin Doppelt
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This Regis University Information Technology Services (ITS) tutorial video covers how all users with an @regis.edu account can perform a password change in the event of…
@regis.edu account password resets - ITS tutorial…
From Brandon Tate
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This video serves as a guide for how to set up and use the Microsoft Authenticator smartphone application to facilitate multi-factor authentication (MFA) logins to…
Microsoft Multifactor Authentication - ITS…
From Brandon Tate
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This recording covers the help and documentation options built into ServiceNow.
Tips and Tricks 05/11/22: Help Documentation
From Oliver Meade
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This recorded session covers the process of creating and processing Knowledge Base Submissions.
ServiceNow Tips and Tricks: KB Submission Recap,…
From Oliver Meade
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This session covers an overview of Service Level Agreements as they're currently used within Regis IT Services.
ServiceNow Tips and Tricks: SLAs, 10/06/21
From Oliver Meade
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This recording offers an overview of our upcoming addition of specific catalog requests that deal with Ricoh printing support.
ServiceNow Tips and Tricks: Printing Catalog…
From Oliver Meade
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This recording covers reports built around location or assignment group.
SNOW Tips and Tricks, 08/25/21: Reporting by…
From Oliver Meade
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ServiceNow Tips and Tricks, 8/11/21: Problem… 10 of 16
ServiceNow Tips and Tricks, 8/11/21: Problem…
This session covers the process of creating, managing and resolving a SNOW problem ticket. NOTE: At 45 min 45 sec, our instructor mistakenly clicks the…ServiceNow Tips and Tricks, 8/11/21: Problem…
From Oliver Meade
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This recording offers a walkthrough on setting up and using Duo multi-factor authentication with the WorldClass system.
Duo LMS Walkthrough
From Oliver Meade
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This week’s Tips & Tricks session focuses on incident priorities. We look at how to make an initial impact, urgency and priority selection and how/when…
ServiceNow Tips and Tricks, 07/21/21: Priorities
From Oliver Meade
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This recording covers an overview of recent changes to the ServiceNow Problem Ticket workflow.
Tips and Tricks: Problem Tickets, 07/14/21
From Oliver Meade
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This recording covers the training and support options available directly from ServiceNow. The relevant web addresses for each featured section…
ServiceNow Tips and Tricks, 6/30/21: Learning…
From Oliver Meade
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This session covers some best practices for clarity when updating callers through emails and ServiceNow comments.
ServiceNow Tips and Tricks, 06/16/21:…
From Oliver Meade
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This recording covers why and how approvals are used within ServiceNow.
ServiceNow Tips and Tricks: Approvals
From Oliver Meade
774 plays 0
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