-
From Martin Doppelt
67 plays 0A 30ish-minute presentation by Dr. Jason Taylor about advising and the core at Regis University. Used to prepare students to look at their first-semester schedule, and… -
From Leonard Segreti
11 plays 0Employee Relations Q & A 10/21 -
From Brandon Tate
25 plays 0This Regis University Information Technology Services (ITS) tutorial video covers how all users with an @regis.edu account can perform a password change in the event of… -
From Brandon Tate
811 plays 0This video serves as a guide for how to set up and use the Microsoft Authenticator smartphone application to facilitate multi-factor authentication (MFA) logins to… -
From Oliver Meade
32 plays 0This recording covers the help and documentation options built into ServiceNow. -
From Oliver Meade
26 plays 0This recording includes a preview of design changes in the upcoming San Diego release of ServiceNow. -
From Oliver Meade
79 plays 0This recording includes information on the current and future states of the Regis Service Catalog. -
From Oliver Meade
121 plays 0This recorded session covers the process of creating and processing Knowledge Base Submissions. -
From Oliver Meade
176 plays 0This recording covers the structure of a ServiceNow request, along with an overview of our reporting dashboards used to monitor requests and incidents. -
From Oliver Meade
940 plays 0This session covers an overview of Service Level Agreements as they're currently used within Regis IT Services. -
From Oliver Meade
167 plays 0This recording offers an overview of our upcoming addition of specific catalog requests that deal with Ricoh printing support. -
From Oliver Meade
52 plays 0This recording covers reports built around location or assignment group. -
From Oliver Meade
117 plays 0This session covers the process of creating, managing and resolving a SNOW problem ticket. NOTE: At 45 min 45 sec, our instructor mistakenly clicks the… -
From Oliver Meade
498 plays 1This recording offers a walkthrough on setting up and using Duo multi-factor authentication with the WorldClass system. -
From Oliver Meade
4 plays 0This week’s Tips & Tricks session focuses on incident priorities. We look at how to make an initial impact, urgency and priority selection and how/when… -
From Oliver Meade
71 plays 0This recording covers an overview of recent changes to the ServiceNow Problem Ticket workflow.