57:54 duration 57 minutes 54 seconds
ServiceNow Tips and Tricks, 8/11/21: Problem…
ServiceNow Tips and Tricks, 8/11/21: Problem Ticket Demo
This session covers the process of creating, managing and resolving a SNOW problem ticket. NOTE: At 45 min 45 sec, our instructor mistakenly clicks the 'Communicate Fix' button, instead of…
38:50 duration 38 minutes 50 seconds
Tips and Tricks: Problem Tickets, 07/14/21
This recording covers an overview of recent changes to the ServiceNow Problem Ticket workflow.
