|
|
This recording covers reports built around location or assignment group.
|
|
|
This session covers the process of creating, managing and resolving a SNOW problem ticket. NOTE: At 45 min 45 sec, our instructor mistakenly clicks the 'Communicate Fix' button, instead of…
|
|
|
This recording covers the use of Problem Records as tracking tools, without the need to update users or resolve associated incidents when the problem is closed.
|
|
|
This 28 minute recording covers a review of a real-world Problem record and how ITS can best use this feature.
|
|
|
This 17 minute recording covers ways to sort, filter, save and export data within ServiceNow.
|
|
|
This 17 minute recording explores methods of filtering, saving and exporting data within ServiceNow.
|
|
|
This recording covers the use of Saved Searches and Reports in ServiceNow.
|
|
|
This 26 minute video provides an overview of Problem Management in ServiceNow.
|
