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During week 2 we talk about the high-level parts of software development. Which Software Development Life Cycle (SDLC) methodology will be used. How to create a project charter to capture…

This recording covers the structure of a ServiceNow request, along with an overview of our reporting dashboards used to monitor requests and incidents.

This recording offers an overview of our upcoming addition of specific catalog requests that deal with Ricoh printing support.

This 20 minute video explains how to create and process Knowledge Article submissions within ServiceNow.