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Group PLC work for week 4. Language Acquisition. Stephanie Nelson.
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Group A Week 2 PLC Synchronous Test Discussion
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This session covers the process of creating, managing and resolving a SNOW problem ticket. NOTE: At 45 min 45 sec, our instructor mistakenly clicks the 'Communicate Fix' button, instead of…
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This recording covers an overview of recent changes to the ServiceNow Problem Ticket workflow.
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This 28 minute recording covers a review of a real-world Problem record and how ITS can best use this feature.
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Objective:
To reduce the reports of "tickets" being closed without
explanation.
Context:
In the longer-term, potential improvements to ServiceNow are
needed. In the near term,…
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12-05-2019 Presentation 3 of 8
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