23:10 duration 23 minutes 10 seconds
SNOW Tips and Tricks Session 3 - Knowledge…
SNOW Tips and Tricks Session 3 - Knowledge Article Creation
20 minute video on How to create, submit and publish Knowledge Articles in Servicenow for those with the ISTM role.
19:13 duration 19 minutes 13 seconds
SNOW Tips and Tricks Session 2 - Request…
SNOW Tips and Tricks Session 2 - Request Processing
Objective: To reduce the reports of "tickets" being closed without explanation. Context: In the longer-term, potential improvements to ServiceNow are needed. In the near term,…
