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This Regis University Information Technology Services (ITS) tutorial video covers how all users with an @regis.edu account can perform a password change in the event of needing to change their…
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This session covers an overview of Service Level Agreements as they're currently used within Regis IT Services.
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This session covers the process of creating, managing and resolving a SNOW problem ticket. NOTE: At 45 min 45 sec, our instructor mistakenly clicks the 'Communicate Fix' button, instead of…
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Nitasha Jain Brainstorming process for selection of final presentation topic.
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This recording covers the use of Business Services within ServiceNow, as well as a Process Improvement discussion.
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This recording covers ServiceNow reporting tools, plus a Process Improvement session led by Bill Linn.
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This recording covers the use of Problem Records as tracking tools, without the need to update users or resolve associated incidents when the problem is closed.
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This recording covers use of ServiceNow via mobile devices.
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This 28 minute recording covers a review of a real-world Problem record and how ITS can best use this feature.
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This 26 minute video provides an overview of Problem Management in ServiceNow.
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