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Sheryl's final presentation on Sports Betting.
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This session covers an overview of Service Level Agreements as they're currently used within Regis IT Services.
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This recording covers an overview of recent changes to the ServiceNow Problem Ticket workflow.
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This recording covers the training and support options available directly from ServiceNow. The relevant web addresses for each featured section…
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This session covers some best practices for clarity when updating callers through emails and ServiceNow comments.
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This recording covers the use of Business Services within ServiceNow, as well as a Process Improvement discussion.
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This recording includes a more in-depth look at ServiceNow report options, as well as a Process Improvement discussion.
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This recording covers ServiceNow reporting tools, plus a Process Improvement session led by Bill Linn.
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This recording covers the use of Problem Records as tracking tools, without the need to update users or resolve associated incidents when the problem is closed.
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This recording covers use of ServiceNow via mobile devices.
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This 21 minute recording covers how to find user feedback within ServiceNow.
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This 28 minute recording covers a review of a real-world Problem record and how ITS can best use this feature.
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This 21 minute recording gives an overview of the Connect Chat function within ServiceNow.
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This 26 minute video provides an overview of Problem Management in ServiceNow.
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This 18 minute video explains options available to communicate with callers through ServiceNow Incident and Request tickets.
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Objective:
To reduce the reports of "tickets" being closed without
explanation.
Context:
In the longer-term, potential improvements to ServiceNow are
needed. In the near term,…
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