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This recording covers the structure of a ServiceNow request, along with an overview of our reporting dashboards used to monitor requests and incidents.
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This recording covers an overview of recent changes to the ServiceNow Problem Ticket workflow.
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This session covers some best practices for clarity when updating callers through emails and ServiceNow comments.
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This hour long recording of Dave Thompson's ServiceNow Deep Dive session covers Project Management.
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This 21 minute recording gives an overview of the Connect Chat function within ServiceNow.
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This 24 minute presentation gives an overview of Visual Task Boards in ServiceNow
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This 18 minute video explains options available to communicate with callers through ServiceNow Incident and Request tickets.
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Objective:
To reduce the reports of "tickets" being closed without
explanation.
Context:
In the longer-term, potential improvements to ServiceNow are
needed. In the near term,…
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