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This recording includes information on the current and future states of the Regis Service Catalog.
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This recording covers the structure of a ServiceNow request, along with an overview of our reporting dashboards used to monitor requests and incidents.
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This session covers an overview of Service Level Agreements as they're currently used within Regis IT Services.
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This recording offers an overview of our upcoming addition of specific catalog requests that deal with Ricoh printing support.
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This session covers some best practices for clarity when updating callers through emails and ServiceNow comments.
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This recording covers why and how approvals are used within ServiceNow.
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This recording covers use of ServiceNow via mobile devices.
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This recording covers the use of Approvals within ServiceNow, as well as a discussion on Process Improvement (beginning at 21 minutes 15 seconds).
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This hour long recording of Dave Thompson's ServiceNow Deep Dive session covers Project Management.
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This 20 minute video explains how to create and process Knowledge Article submissions within ServiceNow.
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Objective:
To reduce the reports of "tickets" being closed without
explanation.
Context:
In the longer-term, potential improvements to ServiceNow are
needed. In the near term,…
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Demonstration and discussion about the Cross-Site Request Forgery (CSRF) vulnerability,
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This tutorial will guide you through the process of utilizing the Event Wizard within 25Live to make space requests within the Regis Community. Please contact the office of Auxiliary & Business…
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This tutorial will guide you through the process of utilizing the Event Wizard within 25Live to make space requests within the Regis Community. Please contact the office of Auxiliary & Business…
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