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This recording includes information on the current and future states of the Regis Service Catalog.
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This recording covers the structure of a ServiceNow request, along with an overview of our reporting dashboards used to monitor requests and incidents.
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This recording covers why and how approvals are used within ServiceNow.
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This 18 minute video explains options available to communicate with callers through ServiceNow Incident and Request tickets.
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Objective:
To reduce the reports of "tickets" being closed without
explanation.
Context:
In the longer-term, potential improvements to ServiceNow are
needed. In the near term,…
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Demonstrates how to request print books from the Regis Library and other participating libraries and have the materials delivered to one of the Regis University campuses.
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