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This session covers an overview of Service Level Agreements as they're currently used within Regis IT Services.
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This session covers the process of creating, managing and resolving a SNOW problem ticket. NOTE: At 45 min 45 sec, our instructor mistakenly clicks the 'Communicate Fix' button, instead of…
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This recording covers an overview of recent changes to the ServiceNow Problem Ticket workflow.
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This session covers some best practices for clarity when updating callers through emails and ServiceNow comments.
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This recording covers the use of Problem Records as tracking tools, without the need to update users or resolve associated incidents when the problem is closed.
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This 28 minute recording covers a review of a real-world Problem record and how ITS can best use this feature.
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This 26 minute video provides an overview of Problem Management in ServiceNow.
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This 20 minute video explains how to create and process Knowledge Article submissions within ServiceNow.
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This 18 minute video explains options available to communicate with callers through ServiceNow Incident and Request tickets.
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20 minute video on How to create, submit and publish Knowledge Articles in Servicenow for those with the ISTM role.
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