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* Describe the
steps you need in a deployment plan
* Tell why you
need a rollback plan
* List common
deployment tasks
* Describe why
maintenance is normally the largest percentage of a…
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This recording covers the structure of a ServiceNow request, along with an overview of our reporting dashboards used to monitor requests and incidents.
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This recording covers an overview of recent changes to the ServiceNow Problem Ticket workflow.
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This 24 minute presentation gives an overview of Visual Task Boards in ServiceNow
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Objective:
To reduce the reports of "tickets" being closed without
explanation.
Context:
In the longer-term, potential improvements to ServiceNow are
needed. In the near term,…
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