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Incident Reporting Project for QI NR620
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This session covers an overview of Service Level Agreements as they're currently used within Regis IT Services.
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This recording covers the use of Business Services within ServiceNow, as well as a Process Improvement discussion.
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This recording includes a more in-depth look at ServiceNow report options, as well as a Process Improvement discussion.
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This recording covers ServiceNow reporting tools, plus a Process Improvement session led by Bill Linn.
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This recording covers the use of Approvals within ServiceNow, as well as a discussion on Process Improvement (beginning at 21 minutes 15 seconds).
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