20:06 duration 20 minutes 6 seconds
Tips & Tricks Drop in Session, 02/17/21:…
Tips & Tricks Drop in Session, 02/17/21: Knowledge Article Templates
This recording contains a preview of the updated Knowledge Templates function within ServiceNow.
19:13 duration 19 minutes 13 seconds
SNOW Tips and Tricks Session 2 - Request…
SNOW Tips and Tricks Session 2 - Request Processing
Objective: To reduce the reports of "tickets" being closed without explanation. Context: In the longer-term, potential improvements to ServiceNow are needed. In the near term,…
